FAST, EFFICIENT AFFORDABLE FUNDS TO
ANYONE YOU NEED TO PAY
LIFT PAY portal
Our LIFT PAY portal gives your payment recipients a simple, powerful online headquarters for the payments you make to them. Use it with our generic branding — or customize it with your logo, colors and messaging.
After an easy registration process, users can:
- Set payment and messaging preferences
- Redeem payments
- Review new and redeemed payment status
- Manage bank accounts
- Review claim payment history and documents
- Add and manage additional users
- Manage multiple health care practices from a central accounting function
Three ways to send payments
Your recipients can choose from three ways to get paid — and LIFT encourages them to make the move from expensive paper checks to more efficient, cost-effective electronic options.
CHECKS. We print and mail checks from our inhouse facility with the highest levels of security and quality control. We track check delivery through the postal service and add bank images to the record to provide a complete audit trail. You can track payments every step of the way — from request to depost — from the LIFT manager portal.
AUTOMATED CLEARINGHOUSE. LIFT provides complete documentation for every ACH payment, including invoice numbers, items or services purchased, and date of purchase and payment — all available on the LIFT PAY portal.
If you’re paying health care providers, LIFT uses your claims data to create a HIPAA-compliant EDI 835 health care claim payment and remittance advice form and explanation of benefit. The 835 provides payment details, including:
- What charges were paid, reduced or denied
- Whether there was a deductible, co-insurance, co-pay, etc.
- Any bundling or splitting of claims or line items
- How the payment was made
REAL-TIME VIRTUAL CARDS. For recipients that don’t want to share their banking information, real-time virtual cards are the ideal alternative. Virtual cards deliver unmatched speed, security and control. Because the single-use cards are dynamic, you can easily add, remove or change value, cancel the card, and limit its use to a specific location or category — all from the LIFT manager portal. Recipients receive the card number — plus all related documentation — from LIFT PAY
Total integration with any enterprise resource planning or accounting system makes reconciliation and reporting fast and easy. And shared rewards mean you earn cash back based on your monthly virtual card payment volume.
Customer service center
Our U.S.-based customer service center provides friendly, bilingual telephone and email support 24 hours a day, seven days a week, 365 days a year. We never send your customers to offshore agents or supervisors.
Our live staff and interactive voice response system meet or beat global performance metrics for fast response, effective issue resolution and more. Our agents are also available for outbound
calls when you need to gather customer data or follow up on payments.