Outbound payments

Unlike many payment companies that only handle inbound transactions, Ventanex delivers accounts payable automation that makes paying as easy as getting paid. Whether you’re paying vendors, providers or customers, LIFT lets you do it all—intelligently, efficiently and cost effectively.

From receiving invoices to making payments and automating reconciliations, we reduce the overall cost of managing your accounts payable process. And real-time virtual card payments do even more—generating income we share with you that can offset or exceed your expenses.

All of your outbound payments are consolidated on a single platform—with our industry-leading security, accuracy and compliance.

LIFT uses built-in intelligence, payment best practices and your customized business rules to guide and streamline outbound payments.

LIFT dynamically receives, formats and processes approved payments and messages—on any schedule from any source system, LIFT can accept files in any format and pay from multiple accounts.

Payment request processing

LIFT lets you manage, hold and release payments based on your business rules. We pay recipients based on their preferences—and encourage them to select options that improve efficiency and lower your costs.

Dynamic contexting

LIFT reviews, repairs and retries payments that don’t make it due to bad addresses or other errors. We don’t stop until your payment’s been accepted.

Exception management

LIFT tracks the entire lifecycle of a payment from initiation to completion—complete with postal records and bank images to ensure integrity of delivery and receipt.

Tracking

LIFT tracks the flow of funds and maintain balances in all accounts—so you always know where your money is in real time.

Reconciliation

LIFT makes it easy to communicate with customers by portal, email or mail—to let them know a payment’s available, provide documentation, facilitate tracking and provide updates.

Integrated messaging

FAST, EFFICIENT AFFORDABLE FUNDS TO
ANYONE YOU NEED TO PAY

LIFT PAY portal

Our LIFT PAY payment portal gives your payment recipients a simple, powerful online headquarters for the payments you make to them. Use it with our generic branding — or customize it with your logo, colors and messaging.

After an easy registration process, users can:

  • Set payment and messaging preferences
  • Redeem payments
  • Review new and redeemed payment status
  • Manage bank accounts
  • Review claim payment history and documents
  • Add and manage additional users
  • Manage multiple health care practices from a central accounting function

Three ways to send payments

Your recipients can choose from three ways to get paid — and LIFT encourages them to make the move from expensive paper checks to more efficient, cost-effective electronic options.

CHECKS. We print and mail checks from our inhouse facility with the highest levels of security and quality control. We track check delivery through the postal service and add bank images to the record to provide a complete audit trail. You can track payments very step of the way — from request to depost — from the LIFT manager portal.

AUTOMATED CLEARINGHOUSE. LIFT provides complete documentation for every ACH payment, including invoice numbers, items or services purchased, and date of purchase and payment — all available on the LIFT PAY portal.

If you’re paying health care providers, LIFT uses your claims data to create a HIPAA-compliant EDI 835 health care claim payment and remittance advice form and explanation of benefit. The 835 provides payment details, including:

  • What charges were paid, reduced or denied
  • Whether there was a deductible, co-insurance, co-pay, etc.
  • Any bundling or splitting of claims or line items
  • How the payment was made

REAL-TIME VIRTUAL CARDS. For recipients that don’t want to share their banking information, real-time virtual cards are the ideal alternative. Virtual cards deliver unmatched speed, security and control. Because the single-use cards are dynamic, you can easily add, remove or change value, cancel the card, and limit its use to a specific location or category — all from the LIFT manager portal. Recipients receive the card number — plus all related documentation — from LIFT PAY

Total integration with any enterprise resource planning or accounting system makes reconciliation and reporting fast and easy. And shared rewards mean you earn cash back based on your monthly virtual card payment volume.

Customer service center

Our U.S.-based customer service center provides friendly, bilingual customer support telephone and email support 24 hours a day, seven days a week, 365 days a year. We never send your customers to offshore agents or supervisors.

Our live staff and interactive voice response system meet or beat global performance metrics for fast response, effective issue resolution and more. Our agents are also available for outbound
calls when you need to gather customer data or follow up on payments.