As a mortgage servicer, you face tough demands from borrowers and regulators. Your customers want easier, more flexible ways to pay—and everything you do has to meet stiffer requirements for processing, notification and service. Ventanex makes it easy to keep all the moving pieces in harmony. With LIFT, you can offer the convenient payment methods consumers prefer, apply business rules across channels, collect appropriate fees and reduce costs—all while staying in compliance.
LIFT’s PaymentIQ exception-management module is the brain behind STX—the Service Transfer Exchange. Launched by Ventanex in 2020 and guided by an expert board of advisors, STX eliminates grace-period headaches when servicing rights change hands.
Before STX, both sending and receiving servicers were burdened with inefficient, error-prone manual processing and reconciliation when borrowers mailed payments to the old servicer’s name and address.
Now, STX automates the entire flow of payment routing and processing—reducing errors and creating a seamless borrower experience. ST X tracks each payment, creates auditable reports, updates the servicing platform, and even sends automatic reminders to borrowers by text, email or letter. Enroll at stxmortgage.com.